/* ==========================================================================
   Service / Ticket Tracking Page
   ========================================================================== */

/* ---- Service Request List ---- */
.service-list {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-sm);
}

.service-item {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  padding: var(--spacing-md) var(--spacing-lg);
  background: var(--card-bg);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  cursor: pointer;
  transition: all var(--transition);
}

.service-item:hover {
  box-shadow: var(--card-shadow-hover);
}

.service-item-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: var(--radius-md);
  background: var(--bg-secondary);
  font-size: 20px;
  flex-shrink: 0;
}

.service-item-content {
  flex: 1;
  min-width: 0;
}

.service-item-title {
  font-size: 15px;
  font-weight: 600;
  color: var(--text-primary);
}

.service-item-meta {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  margin-top: 2px;
  font-size: 13px;
  color: var(--text-secondary);
}

.service-item-meta .separator {
  width: 3px;
  height: 3px;
  border-radius: 50%;
  background: var(--text-tertiary);
}

.service-item-right {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 4px;
  flex-shrink: 0;
}

.service-item-date {
  font-size: 12px;
  color: var(--text-tertiary);
}

/* ---- Service Detail ---- */
.service-detail-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--spacing-lg);
  margin-bottom: var(--spacing-xl);
}

.service-detail-id {
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--text-tertiary);
}

/* ---- Service Timeline (extends base .timeline) ---- */
.service-timeline {
  padding: var(--spacing-lg);
}

.service-timeline .timeline-item-card {
  padding: var(--spacing-md);
  background: var(--bg-secondary);
  border-radius: var(--radius-md);
  margin-top: var(--spacing-sm);
}

.service-timeline .timeline-item-card p {
  font-size: 13px;
  color: var(--text-secondary);
}

/* ---- Status Steps (horizontal progress) ---- */
.status-steps {
  display: flex;
  align-items: center;
  gap: 0;
  padding: var(--spacing-lg) 0;
}

.status-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--spacing-sm);
  flex: 1;
  position: relative;
}

.status-step::before {
  content: '';
  position: absolute;
  top: 14px;
  left: -50%;
  right: 50%;
  height: 2px;
  background: var(--border-color);
}

.status-step:first-child::before {
  display: none;
}

.status-step.completed::before {
  background: var(--status-green);
}

.status-step.active::before {
  background: var(--accent-blue);
}

.status-step-dot {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  border: 2px solid var(--border-color);
  background: var(--card-bg);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  z-index: 1;
}

.status-step.completed .status-step-dot {
  border-color: var(--status-green);
  background: var(--status-green);
  color: #FFFFFF;
}

.status-step.active .status-step-dot {
  border-color: var(--accent-blue);
  background: var(--accent-blue);
  color: #FFFFFF;
}

.status-step-label {
  font-size: 12px;
  font-weight: 500;
  color: var(--text-tertiary);
  text-align: center;
}

.status-step.completed .status-step-label,
.status-step.active .status-step-label {
  color: var(--text-primary);
}

/* ---- New Service Request Form ---- */
.service-form-section {
  margin-bottom: var(--spacing-xl);
}

.service-form-section h4 {
  margin-bottom: var(--spacing-md);
}